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Field Service Coordinator - $24 to $28 Per Hour - Farmington Hills, MI - First Shift

Farmington Hills, MI 48335

Employment Type: Temp to Hire Industry: Machine Tool Job Number: 1258 Pay Rate: 26.00

Job Description

Field Service Coordinator
$24 to $28 Per Hour - Farmington Hills, MI - First Shift

Seeking a qualified candidate for full-time employment at our Farmington Hills, MI Client Site Manufacturing Facility.
Candidate should be Mechanically Inclined and possess a minimum of three years of Technical – Field Service, Support Experience.
In addition, qualified applicants must demonstrate Knowledge and Proven Experience in the following areas:
  • Remote Troubleshooting
  • Technical Service & Field Support
  • Controls & Control Panels
  • Networking
  • Knowledge of PLC, Relays & I/O Modules
  • Knowledge of Low Voltage Wiring
  • Camera Installation & Service
  • Control Panel Wiring, Installation & Service
  • Fire & Security Equipment Installation & Service
Essential Duties & Responsibilities:
  • Deliver service and support to customers via remote connection or phone support
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
  • Diagnose and resolve technical hardware and software issues
  • Determine the root cause of technical issues by evaluating and analyzing the symptoms through investigation and communication with the customer and technical teams
  • Identify and escalate priority issues to management
  • Follow up and make scheduled call backs to customers to ensure positive outcomes
  • Stay current with system information, changes and updates
  • Enhance the customer experience through professional and courteous communication and quick resolution to any service concerns
Skills, Requirements & Competencies:
  • Effective listening skills
  • Ability to multi-task
  • Customer service skills
  • Strong communication skills
  • Maintains effectiveness and adjusts effectively to working within company and customer work structures, processes, and requirements
  • Makes customers and their needs a primary focus
  • Develops and maintains productive customer relationships
  • Deals effectively with others in difficult situations
  • Sets high standards of performance for self and team
  • Assumes responsibility and accountability for successfully completing assignments or task
  • Focuses on service excellence to ensure a positive customer experience

Ideal Candidate:
An Ideal Candidate will have a wide range of experience completing Security and Fire Systems, Mechanical and Low-Voltage Equipment repairs in the field, as well as active remote support for these same repair services.
?Additionally, our candidate would be able to work as a team and willing to work based on the needs of the current service schedule.
Familiarity with: Cisco, Eaton products, Phoenix Contact equipment, Siemens and Allen Bradley PLC, Elkhart Brass monitors and valves, electrical schematics, vendor specification sheets and manuals is considered a plus.
Hiring Immediately!
Ideal Candidates may have previously worked as:
  • Technical Service
  • Technical Support
  • Field Technician
  • Service Coordination
  • Field Support
  • Troubleshooting
  • Control Panels
  • Control Panel Wiring
  • Programming
  • Networking
  • PLC
  • Relays
  • Low Voltage Wiring
  • Fire Alarm Panel Installer
  • Fire Alarm Technician
  • CCTV Installer
  • CCTV Technician
  • Burglar Alarm Installer
  • Burglar Alarm Technician
  • Electronics Technician
  • Security Alarm Installer
  • PLC Panel Control Engineer
  • Security Engineer
  • Network Engineer
  • Controls Technician
  • Service Coordinator
  • Service Representative
This is a Full Time - "Temp-To-Hire" or Direct Placement - Career Opportunity.

Pay:  $24 to $28 Per Hour, based on Skill & Experience Level, determined after Final Job Site Interview.

Pre-Employment Screening:
A 5-Panel Drug Screen, including THC, a Motor Vehicle Report and a Criminal Background Check is Required for this opportunity.

Client is an Equal Opportunity Employer, and offers competitive compensation for the position, commensurate with experience.

In addition, Client offers a full Health and Benefits Package, including Medical, Dental, and Vision Plans.

Job Requirements

Fire & Security Equipment Installation & Service, Remote Troubleshooting, Technical Support, Field Service Support, Controls, Networking, PLC, IO Modules, Low Voltage, Camera Installation & Service,

Meet Your Recruiter

Danielle Goeddeke

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