Field Service Coordinator - $24 to $28 Per Hour - Farmington Hills, MI - First Shift
2023-10-022023-12-31Employment Type:Temp to HireIndustry:Machine ToolJob Number: 1258Pay Rate: 26.00
Field Service Coordinator
$24 to $28 Per Hour - Farmington Hills, MI - First Shift Description:
Seeking a qualified candidate for full-time employment at our Farmington Hills, MI Client Site Manufacturing Facility.
Candidate should be Mechanically Inclined and possess a minimum of three years of Technical – Field Service, Support Experience.
In addition, qualified applicants must demonstrate Knowledge and Proven Experience in the following areas:
Technical Service & Field Support
Controls & Control Panels
Knowledge of PLC, Relays & I/O Modules
Knowledge of Low Voltage Wiring
Camera Installation & Service
Control Panel Wiring, Installation & Service
Fire & Security Equipment Installation & Service
Essential Duties & Responsibilities:
Deliver service and support to customers via remote connection or phone support
Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
Diagnose and resolve technical hardware and software issues
Determine the root cause of technical issues by evaluating and analyzing the symptoms through investigation and communication with the customer and technical teams
Identify and escalate priority issues to management
Follow up and make scheduled call backs to customers to ensure positive outcomes
Stay current with system information, changes and updates
Enhance the customer experience through professional and courteous communication and quick resolution to any service concerns
Skills, Requirements & Competencies:
Effective listening skills
Ability to multi-task
Customer service skills
Strong communication skills
Maintains effectiveness and adjusts effectively to working within company and customer work structures, processes, and requirements
Makes customers and their needs a primary focus
Develops and maintains productive customer relationships
Deals effectively with others in difficult situations
Sets high standards of performance for self and team
Assumes responsibility and accountability for successfully completing assignments or task
Focuses on service excellence to ensure a positive customer experience
An Ideal Candidate will have a wide range of experience completing Security and Fire Systems, Mechanical and Low-Voltage Equipment repairs in the field, as well as active remote support for these same repair services.
?Additionally, our candidate would be able to work as a team and willing to work based on the needs of the current service schedule.
? Familiarity with: Cisco, Eaton products, Phoenix Contact equipment, Siemens and Allen Bradley PLC, Elkhart Brass monitors and valves, electrical schematics, vendor specification sheets and manuals is considered a plus. Hiring Immediately! Ideal Candidates may have previously worked as:
Control Panel Wiring
Low Voltage Wiring
Fire Alarm Panel Installer
Fire Alarm Technician
Burglar Alarm Installer
Burglar Alarm Technician
Security Alarm Installer
PLC Panel Control Engineer
This is a Full Time - "Temp-To-Hire" or Direct Placement - Career Opportunity.
Pay: $24 to $28 Per Hour, based on Skill & Experience Level, determined after Final Job Site Interview.
Pre-Employment Screening: A 5-Panel Drug Screen, including THC, a Motor Vehicle Report and a Criminal Background Check is Required for this opportunity.
Client is an Equal Opportunity Employer, and offers competitive compensation for the position, commensurate with experience.
In addition, Client offers a full Health and Benefits Package, including Medical, Dental, and Vision Plans.
Fire & Security Equipment Installation & Service, Remote Troubleshooting, Technical Support, Field Service Support, Controls, Networking, PLC, IO Modules, Low Voltage, Camera Installation & Service,