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Field Service Coordinator - $24 to $28 Per Hour - Farmington Hills, MI - First Shift

Farmington Hills, MI 48335

Employment Type: Temp to Hire Industry: Machine Tool Job Number: 1258 Pay Rate: 26.00

Job Description

Field Service Coordinator
$24 to $28 Per Hour - Farmington Hills, MI - First Shift

Seeking a qualified candidate for full-time employment at our Farmington Hills, MI Client Site Manufacturing Facility.
Candidate should be Mechanically Inclined and possess a minimum of three years of Technical – Field Service, Support Experience.
In addition, qualified applicants must demonstrate Knowledge and Proven Experience in the following areas:
  • Remote Troubleshooting
  • Technical Service & Field Support
  • Controls & Control Panels
  • Networking
  • Knowledge of PLC, Relays & I/O Modules
  • Knowledge of Low Voltage Wiring
  • Camera Installation & Service
  • Control Panel Wiring, Installation & Service
  • Fire & Security Equipment Installation & Service
Essential Duties & Responsibilities:
  • Deliver service and support to customers via remote connection or phone support
  • Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services
  • Diagnose and resolve technical hardware and software issues
  • Determine the root cause of technical issues by evaluating and analyzing the symptoms through investigation and communication with the customer and technical teams
  • Identify and escalate priority issues to management
  • Follow up and make scheduled call backs to customers to ensure positive outcomes
  • Stay current with system information, changes and updates
  • Enhance the customer experience through professional and courteous communication and quick resolution to any service concerns
Skills, Requirements & Competencies:
  • Effective listening skills
  • Ability to multi-task
  • Customer service skills
  • Strong communication skills
  • Maintains effectiveness and adjusts effectively to working within company and customer work structures, processes, and requirements
  • Makes customers and their needs a primary focus
  • Develops and maintains productive customer relationships
  • Deals effectively with others in difficult situations
  • Sets high standards of performance for self and team
  • Assumes responsibility and accountability for successfully completing assignments or task
  • Focuses on service excellence to ensure a positive customer experience

Ideal Candidate:
An Ideal Candidate will have a wide range of experience completing Security and Fire Systems, Mechanical and Low-Voltage Equipment repairs in the field, as well as active remote support for these same repair services.
?Additionally, our candidate would be able to work as a team and willing to work based on the needs of the current service schedule.
Familiarity with: Cisco, Eaton products, Phoenix Contact equipment, Siemens and Allen Bradley PLC, Elkhart Brass monitors and valves, electrical schematics, vendor specification sheets and manuals is considered a plus.
Hiring Immediately!
Ideal Candidates may have previously worked as:
  • Technical Service
  • Technical Support
  • Field Technician
  • Service Coordination
  • Field Support
  • Troubleshooting
  • Control Panels
  • Control Panel Wiring
  • Programming
  • Networking
  • PLC
  • Relays
  • Low Voltage Wiring
  • Fire Alarm Panel Installer
  • Fire Alarm Technician
  • CCTV Installer
  • CCTV Technician
  • Burglar Alarm Installer
  • Burglar Alarm Technician
  • Electronics Technician
  • Security Alarm Installer
  • PLC Panel Control Engineer
  • Security Engineer
  • Network Engineer
  • Controls Technician
  • Service Coordinator
  • Service Representative
This is a Full Time - "Temp-To-Hire" or Direct Placement - Career Opportunity.

Pay:  $24 to $28 Per Hour, based on Skill & Experience Level, determined after Final Job Site Interview.

Pre-Employment Screening:
A 5-Panel Drug Screen, including THC, a Motor Vehicle Report and a Criminal Background Check is Required for this opportunity.

Client is an Equal Opportunity Employer, and offers competitive compensation for the position, commensurate with experience.

In addition, Client offers a full Health and Benefits Package, including Medical, Dental, and Vision Plans.

Job Requirements

Fire & Security Equipment Installation & Service, Remote Troubleshooting, Technical Support, Field Service Support, Controls, Networking, PLC, IO Modules, Low Voltage, Camera Installation & Service,

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About Farmington Hills, MI

Ready to take your career to new heights? Explore job opportunities in the vibrant area around Farmington Hills, Michigan! Located in the heart of Oakland County, this bustling region offers a perfect blend of suburban charm and urban amenities. With top-notch schools, diverse culinary delights, and close proximity to Detroit landmarks like the Detroit Institute of Arts, Fox Theatre, and Comerica Park, there's no shortage of culture and entertainment. Nestled near picturesque parks like Heritage Park and countless recreational areas, Farmington Hills provides a perfect balance of work and play for professionals looking to thrive in a dynamic and welcoming community. Discover your next career move in Farmington Hills today!